Shipping, Pricing & Return Policy

FREE & FLAT RATE SHIPPING!

Our FREE & FLAT RATE shipping, and fast delivery service makes it easy to have Hornby Island Tea wherever you live! Or your co-workers, friends & family near and far.

We ship ever three days or less

Estimated delivery times (from day of shipment):

PRICING

All prices are in Canadian dollars. Merchandise will be invoiced at the prices in effect on the date of shipping. Please note pricing is subject to change without notice due to unforeseen increases in cost.

If you are a U.S. customer, your credit card company will automatically convert the funds from Canadian to US dollars and that information will appear on your credit card statement.

DAMAGE IN SHIPPING

All merchandise sold hereunder will be shipped at the Buyer’s risk, and risk shall pass to the Buyer upon our delivery of merchandise to a carrier. Therefore, all claims involving loss or damage to merchandise should be solely against the carrier. Claims for damaged goods should be made directly to the carrier (Canada Post). Contact a Canada Post representative at 1-888-550-6333. Remember to retain all packing materials, including the box the goods arrived in, as Canada Post may need to inspect the damage.

EXCHANGES & RETURNS OF GOODS

Items must be exchanged or returned within 14 days of purchase, be unused and in good condition.

No refunds, exchanges or price adjustments on sale items.